Terms & Conditions
Last updated: July 2026
These Terms & Conditions govern your use of this website and the services provided by Nicola Richardson, trading as Red Mountain Wellbeing ("we", "our", or "us").
By using this website or engaging our services, you agree to these Terms & Conditions.
1. Services
Red Mountain Wellbeing provides services including:
One-to-one coaching
Workplace wellbeing consultancy
Leadership and carer support programmes
Workshops and training
Speaking engagements
Digital resources and online learning
Books and downloadable resources
All services are delivered in accordance with the scope agreed at the time of booking or purchase.
2. Payment
Fees will be agreed before any work begins.
Payment is due in accordance with the invoice or booking confirmation provided.
Where applicable, coaching programmes, workshops and consultancy services must be paid in advance unless otherwise agreed in writing.
Late payments may result in services being postponed or suspended.
3. Coaching & Consultancy
Coaching and consultancy are designed to support personal and professional development.
Whilst every effort is made to help clients achieve meaningful outcomes, no guarantees can be given regarding specific results, career progression, business performance or personal outcomes.
Clients remain responsible for the decisions they make and the actions they choose to take.
4. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, branding, frameworks, downloadable resources, training materials, videos and course content, remains the intellectual property of Nicola Richardson, trading as Red Mountain Wellbeing.
Content may not be copied, reproduced, distributed, adapted or used for commercial purposes without prior written permission.
5. Confidentiality
Information shared during coaching or consultancy sessions will be treated confidentially, except where disclosure is required by law or where there is a concern regarding serious risk of harm to yourself or others.
6. Cancellations & Refunds
One-to-one coaching sessions may be rescheduled with at least 48 hours' notice.
Sessions cancelled with less than 48 hours' notice may be charged in full.
Programme fees, workshops and digital resources are generally non-refundable unless required under UK consumer law or where a service cannot be delivered.
Any alternative cancellation arrangements will be confirmed in writing at the time of booking.
7. Website Use
You agree to use this website lawfully and not to misuse, disrupt or interfere with its operation or security.
8. External Links
This website may contain links to third-party websites for your convenience.
We are not responsible for the content, availability or privacy practices of external websites.
9. Limitation of Liability
We provide our services with reasonable skill and care.
To the fullest extent permitted by law, we shall not be liable for indirect, consequential or incidental losses arising from the use of this website or our services.
Our total liability shall not exceed the amount paid by the client for the service giving rise to the claim.
Nothing in these Terms excludes liability where it cannot legally be excluded.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Nicola Richardson
Trading as Red Mountain Wellbeing
📧 nicolarichardson99@gmail.com
Last updated: July 2026